Last updated: June 2026
This Refund Policy applies to purchases made from Dantian Digital Studio (operated by Dantian Health, ABN 32038922558) through studio.dantianhealth.com.au.
Our 30-day money-back guarantee
We stand behind our products. If you are not satisfied with any Pro plugin licence or bundle purchase for any reason, contact us within 30 days of your purchase date and we will issue a full refund — no questions asked.
This guarantee applies to:
- Individual Pro plugin subscriptions (Policy Management Pro, Attestation Core Pro, Clinical Logbook Pro)
- Training Hub module subscriptions (Timetable Planner, Rubric Grading Suite, Progress Tracking & Analytics)
- Training Hub Pro bundle subscription
- Compliance Stack, Education Stack, and Everything Bundle subscriptions
It does not apply to free plugin downloads (no payment was made).
Australian Consumer Law — your non-negotiable rights
In addition to our voluntary 30-day guarantee, our products come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). You are entitled to:
- A replacement or refund for a major failure (a product that is not fit for its stated purpose, is not of acceptable quality, or does not match its description)
- Compensation for any other reasonably foreseeable loss or damage
- Repair or replacement if a product fails to be of acceptable quality and the failure is not a major failure
These ACL rights apply regardless of any other terms in this policy and are not time-limited to 30 days. If you have an ACL-based claim, contact us at any time.
Subscription renewal refunds
If your annual subscription renews automatically and you decide you no longer need the plugin, contact us within 14 days of the renewal charge date for a full refund of the renewal amount. We will cancel your subscription and process the refund promptly. To avoid being charged, you can cancel auto-renewal at any time through your account at /my-account/.
How to request a refund
Email us at digital@dantianhealth.com.au with:
- Your order number (from your confirmation email)
- The email address used for the purchase
We will acknowledge your request within 1 business day and process eligible refunds within 5 business days. Refunds are returned to the original payment method via Paddle.
Non-refundable situations
Outside of ACL-based claims, we will not process a refund if:
- More than 30 days have passed since the original purchase date (for change-of-mind requests)
- More than 14 days have passed since an annual renewal charge (for renewal change-of-mind requests)
- The request is for a free plugin download
- We reasonably believe the refund request is an attempt to circumvent licence terms (e.g. repeated purchase-refund cycles)
Bundle (partial) refunds
For stack bundle subscriptions (multiple plugins), if you have an ACL-based claim against one plugin in the bundle, we may offer a partial refund proportionate to that plugin’s value within the bundle, or a like-for-like replacement. Within the 30-day window, refunds for bundles are processed in full.
Technical failures beyond the 30-day window
If a Pro plugin fails to work as described and we are unable to resolve the issue within a reasonable time (generally 14 business days for serious failures), you are entitled to a full refund under the Australian Consumer Law regardless of when the purchase was made. Please contact us with a description of the failure and your site environment details (WordPress version, PHP version, list of active plugins).
Contact
For refund requests or questions about this policy: digital@dantianhealth.com.au
Applies to Dantian Health (ABN 32038922558), trading as Dantian Digital Studio.